When will my flower delivery arrive?
All our flower deliveries to Chicago, Milwaukee, and all of their suburbs arrive during the heart of the day [between 10am - 5pm CST]. If your order does not get delivered by 5pm CST, we will refund you 100% of your order total.
Can I pay for a precise delivery window?
Yes! If your recipient address is within the City of Chicago, you can choose from among two different delivery windows each for $20. Give us a call at least 24 hours in advance at 312.620.1410 and we’d be happy to help set this up for you.
Morning [9am - 12pm CST]
Afternoon [12pm - 5pm CST]
Do you offer same-day delivery?
Most recipient addresses within the City of Chicago are eligible for same-day delivery for an additional $10 charge. You can check yours here. We can accept same-day orders up until 2pm CST for delivery by 5pm CST that day.
Can I place a custom order i.e. double orchid arrangement?
Yes indeed! You can give us a call at 312.620.1410 anytime between 8am - 7pm CST [Monday - Friday] to place a custom order. We are not able to accept custom orders for same-day delivery.
Do you deliver gifts on weekends?
We can accept gift orders for delivery any day except Sunday. That includes Saturday! Event and wedding orders are subject to different delivery availability.
Do you allow pick up? If so, where?
Yes! Although we offer free delivery to most areas, you are also welcome to pick up at our Chicago HQ [1812 W Hubbard Street] or Milwaukee shop [134 W Pittsburgh Street]. Pickup is available weekdays from 9am - 7pm & Saturday from 10am - 2pm.
What happens if I provided an incorrect address for the recipient?
Our couriers take great care in getting flowers into the hands of our smiling customers. If you provide an incorrect address, we unfortunately will have to return the arrangement to our workshop. For re-delivery, we have to charge up to $20 depending on timing and location to pay for our courier to attempt again.
What is your delivery process if the recipient isn't home?
Our wonderful couriers will always call/leave a voicemail explaining to the recipient exactly where the special delivery was left. We'll do everything on our end to find the safest, most secure location for the flowers before having to return them to our workshop and assess a re-delivery fee of up to $20.
Can I cancel my order? If so, how long in advance?
Yes, cancellations are permitted on any delivery order not exceeding $150. If you notify us more than 48 hours in advance of your delivery date, we can guarantee a full 100% refund. Any cancellation requested less than 48 hours in advance of your delivery date is not guaranteed and may incur a cancellation fee of up to 50% of your order total.
Can I change the recipient address for my delivery?
Yes! It’s one of the great benefits of our subscription. You can change the recipient address at no additional charge so long as its within the same or an adjacent zip code. We simply need at least 24 hours advance notice. Give us a call at 312.620.1410 and we’d be happy to help do this for you.
Can I create a custom subscription?
Yes! We can create any custom, corporate, or residential combination you’re interested in.
Do you charge for an initial wedding consultation?
Nope! Your initial in-person consultation is free for any budget of $3,000 or more. Additional in-person consultations are subject to additional charges. We’ll always provide free consult via phone at 312.620.1410. You can start by filling out our wedding form.
Do you offer wedding packages?
Nope! We believe each wedding should be treated uniquely and our designers try to create new and inspiring pieces for every bride. You can start by filling out our wedding form.
Do you have minimums?
Nope! We may not be able to offer in-person consultations for budgets of less than $3,000, but we’re always here to provide the floral. You can start by filling out our wedding form.
How can I book my date with you?
We require a 50% deposit upfront to ink your date in our calendar. Due to increasing demand, we typically need the deposit and contract in hand many months to a year in advance. Give us a call anytime at 312.620.1410 to see our availability. You can start by filling out our wedding form.
Will you do weddings outside your delivery zone?
We have two delivery zones that together span Illinois, Wisconsin, and parts of Indiana & Michigan. Our dailies delivery zone is limited to the cities of Chicago, Milwaukee, and their near suburbs. Our weddings & events delivery zone extends much further. Check out our where we deliver map or start by filling out our wedding form.
What types of events do you do?
All of them! Whether it’s stage decor at your commencement, providing table centerpieces for a gala, or even a living wall for a large installation, we’d be happy to help. You can see more at our event page or start by filling out our event form.
Will you do events outside your delivery zone?
We have two delivery zones that together span Illinois, Wisconsin, and parts of Indiana & Michigan. Our dailies delivery zone is limited to the cities of Chicago, Milwaukee, and their near suburbs. Our weddings & events delivery zone extends much further. Check out our where we deliver map or start by filling out our event form.
How can my nonprofit apply to become your Charity of the Month?
We open our application process each year during the fall. So long as you are a certified nonprofit and serve primarily the Chicago or Milwaukee area, you’re welcome to apply. You can find the 2020 application here in October.
How do you select your charity partners?
It is our goal to support as many local nonprofits as possible! Our core team comes together to review all applicants in the fall of each year. Each of us gets an equal vote in selecting our favorite charities and the top vote-getters, after a thorough vetting, are slotted for the upcoming year. We’re proud to share that we've funded nearly 100 different Chicago & Milwaukee charities since 2012. You can see all our past & present charities or find the 2020 application here in October.